Professional Monitoring,
Always On.
When your alarm triggers, our UL Listed central station responds immediately — day or night, every day of the year. Trained operators act on your behalf so you get the fastest possible response.
Real Operators. Real Facilities. Real Response.
Your alarm system is only as good as what happens when it triggers.
When an alarm signals, the clock starts. Apollo's UL Listed central station ensures every signal is handled by a trained professional, in a fully staffed facility, around the clock — no matter what system triggered it.
We monitor virtually any signal-capable system: intrusion alarms, fire systems, elevators, area of refuge, access control, and more — using any communication technology. One monitoring relationship covers your entire facility.
Call Us to Get StartedWhy Our Monitoring Stands Out
UL Listed and AVS-01 certified — the industry's highest standards
In-facility only — no work-from-home operators compromising quality
Fully redundant facilities with backup power — always online
Rigorous operator training and proven response protocols
UL Listed — required for most commercial insurance discounts
What Our Monitoring Includes
Every monitored account gets the full response capability of our central station.
Intrusion Alarm Response
The moment a sensor trips, operators receive the signal and begin your response protocol — verifying, contacting, and dispatching within seconds.
Fire & Life Safety
Smoke, heat, and CO detection signals are treated as priority events — fire department dispatch is immediate, no confirmation call required.
Police & EMS Dispatch
Operators contact the appropriate emergency services based on your event type and response plan — no guesswork, no delays.
ASAP to PSAP Dispatch
Where supported by local authorities, our monitoring center uses ASAP to PSAP — a direct digital connection to 911 centers that eliminates hold times and gets responders moving faster.
AlarmVision Integration
With AlarmVision, operators receive AI-verified video clips alongside the alarm signal — confirming real threats before dispatch and eliminating false alarm responses.
Event History & Reporting
Every alarm event, operator action, and dispatch is logged with timestamps — giving you a complete record for incident reports, insurance claims, or audits.
From Alarm to Response in Seconds
What happens the moment your system triggers.
Signal Received
Your panel transmits an alarm signal to the central station over a dedicated communication path — cellular, AES mesh radio, or IP.
Operator Responds
A trained operator receives the alert immediately and pulls up your account, event type, and response instructions.
Verification
The operator attempts to verify — contacting you or your designated contacts, or reviewing AlarmVision video if enabled.
Dispatch
If the alarm is confirmed or unverified, the appropriate response is dispatched — police, fire, EMS, or your on-call contact.
Frequently Asked Questions
Common questions about central station monitoring.